EDARTS Shipping and Returns information

Shipping information

We ship to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes. If you find yourself outside those 48 states or the US, contact us and we'll do our best to see what we can work out.

Shipping methods

Select products may have longer lead times before they are ready to ship. If your order or shipping becomes delayed for any reason, we will contact you.

The average shipping time is 2 to 6 months(depends on difference of products) days to the contiguous 48 U.S. states. After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information are all correct.

If your purchase requires freight shipping, then once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.

Freight delivery expectation

It is vital that someone is present to inspect the order for damage or missing pieces upon delivery. Please give a thorough inspection of the packaging and product for any visible freight damage and that the number of boxes/products on the delivery bill match the number of boxes/products you received.

Each Edarts product undergoes rigorous quality control checks before leaving our manufacturing facility and is provided with a product quality report and packaged on a pallet for safe transport. If you do notice any freight damage, please request a product inspection while the delivery driver is on-site and contact us immediately so we can assist you to get it repaired or replaced. The driver MUST note any damage on the delivery receipt before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.

Damage packages

If in the unlikely event, your order arrives damaged or incomplete, follow these instructions:

Refuse delivery.
Note any damage to the box(es)/product(s) on the delivery receipt.
Note any missing pieces.
Take photographs of all sides of the box/product as proof of damage.
Please fill out the customer service form and upload a photo so we can process the insurance claim/replacement.

If the box/package looks OK but you feel the product within may be damaged, follow these instructions:

Note "Possible Concealed Damage" on the delivery receipt.
Accept delivery.
Inspect your item upon unpackaging.
If it is indeed damaged, take pictures of the box (all sides) and the product itself.
Do not dispose of the damaged item until someone from the Maverick team provides further instructions.
Do not throw the box away. (The original box and packaging must be returned in order to process a refund or a replacement order.)
Please fill out the customer service form and describe the damage within 72 hours of delivery.

Our Commitment to Your Satisfaction with Custom Products

At our company, we believe that customer satisfaction is of the utmost importance. That's why we offer a satisfaction guarantee for all of our custom products. From the moment you reach out to us for a quote, we work closely with you through every step of the process. Our friendly and knowledgeable team is always available to answer any questions and offer support.

Products Warranty:

We stand behind the quality of our custom products. All items are carefully inspected before they leave our facility. If you experience any defects in workmanship or materials under normal use within 30 days of purchase, we will repair or replace the product. Our goal is to ensure that you receive a high-quality custom product that you can enjoy for years to come.

We offer a 6 months manufacturer's warranty for any parts that are defective or broken due to normal use. Replacement parts will be provided free of charge, but labor or service is not included. However, we will do our best to provide guidance and instruction to either the owner of the product or any individual selected by the owner of the product to complete the repair or replacement. If it is a software issue, we also provide remote connection repair services. The warranty will be invalidated if the product has been altered, repaired, or damaged due to neglect, abuse, improper installation, or any other factors not related to defects in craftsmanship or materials.

To extend your warranty for an extra 6 months, simply register your account and upload a photo of your dartboard in your home setting after purchase. This will give you the added benefit of a longer warranty.

Return and Exchanges:

Please note that we cannot accept returns or exchanges for custom products, including custom size, color, or printing. However, we stand by our warranty and will take care of any issues related to defects in workmanship or materials. If you have any questions or concerns, please don't hesitate to contact us. Our team is always happy to help!